Refund & Cancellation Policy

Last updated: 01/01/2026

This Refund & Cancellation Policy applies to all services provided through Conveyance.ae, operated by CENDALE DOCUMENTS CLEARING SERVICES FZCO. , a company incorporated in the United Arab Emirates.

1. Service Fees
   All payments made on Conveyance.ae are service fees for administrative facilitation, coordination, and document handling services.
2. Non-Refundable Services
   Payments are non-refundable once service processing has commenced.
   Service processing includes, but is not limited to:
     – Review of submitted documentation
     – Coordination with third parties
     – Liaison with authorised service providers or authorities
     – Submission or preparation for submission
3. Eligible Refunds
   A refund may be considered only if:
     – No service processing has commenced, and
     – The refund request is submitted promptly after payment
   Refunds, if approved, are issued at our discretion.
4. Refund Method & Timeline
   Approved refunds will be:
     – Processed to the original payment method
     – Completed within 7–14 business days
   We do not issue refunds via cash, cheque, or alternative methods.
5. Third-Party Delays or Rejections
   No refunds will be issued for:
     – Delays caused by government entities or third parties
     – Rejection of applications or documents by authorities
     – Changes in regulatory requirements
     – Client-provided errors or incomplete documentation
6. Cancellations
   Requests to cancel a service must be submitted in writing.
   If cancellation is requested after service processing has commenced, no refund will be issued.
7. Contact
   For refund or cancellation enquiries, please contact us at:
   hello@conveyance.ae
   +971 4 346 9926